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Returns Policy

Refund Policy for Distance Learning Courses

Goods relating to purchases through World Pay by Credit / Debit Card or Cheque/Cash

Standard 7 days cancellation policy after making the payment for the course for any course materials that are posted out to the customer. Cancellation must be made in writing by letter. The Customer must also return the Materials as soon as possible and at the Customer’s own cost and risk. When doing so the Customer should state his / her name, address, student registration number and the reason for cancellation.

You the consumer are liable for all costs incurred in returning the goods.

Please return your goods to: Centre of Excellence Online, Park Farm, Newton Hall Lane, Mobberely, Cheshire WA16 7LQ. 

A refund will be issued by cheque following the above protocol;

Centre of Excellence Online:

Recommends that the Customer gets a free proof of postage certificate from the Post Office or sends any parcel by Recorded Delivery.

Centre of Excellence Online:

Regrets that it cannot be responsible for items which never reach Centre of Excellence Online or those that are damaged in transit

Where a an online course has been purchased and emailed over to the customer as an e-document pdf document we regret that no refunds can be made as the materials are non returnable when sent via email.

Where a course has been purchased with a recognised third party provider Centre of Excellence Online are not liable or responsible to issue any refunds and the policy of the organisation purchased from is to be adhered to.