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Human Resources Diploma Course

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Aimed at beginners and those who wish to refresh and update their knowledge, this course provides a broad introduction to the many facets of human resources, and is designed to give you an understanding of a range of issues facing a typical HR manager in the UK.

What You'll Learn from the Course

"The basic mission of human resources will always be to acquire, develop, and retain talent; align the workforce with the business; and be an excellent contributor to the business.”
- Edward L. Gubman, Journal of Business Strategy.

This course describes the impact having an effective HR department has on the health of any organisation, regardless of its size, and the core skills, key functions, and responsibilities of Human Resource Management (HRM). This includes an in-depth study of a mainstream area of the HR remit - Organisational Development (OD), which is central to improving organisational performance through increasing process efficiency and improving interpersonal relations.

It is part of the role of HRM to stress the importance of, and implement a strategy for, staff development within an organisation so that they may remain agile within their marketplace. The course explains this in detail, along with how to design effective training. You will also learn the various methodologies to set, track, and reach performance management goals for employees, which will, in turn, help a business to reach its objectives.

Successful companies are aware of the importance of the motivation and wellbeing of their employees. You will learn how a human resources department can go about advocating a company culture of nurturing employees and ensuring buy-in and job-satisfaction, and the massive impact this can have on organisational productivity. Wellbeing is not just about motivation, however, as the Human Resources Course explains the importance of adhering to up-to-date practices and procedures regarding discrimination and equality in the workplace and during the recruitment process.

Students are guided through the recruitment process and how to succinctly advertise positions and ensure the best candidate is selected. Also covered are the process of inducting a new recruit to the company and the importance of doing this, and what is involved in a contract of employment, the different contract types, and options for varying a contract.

Just as important as hiring the right people, is understanding why some employees leave and while others stay. The course discusses the reasons an employee may choose to cease employment and strategies that can be implemented to increase retention. Also covered are the reasons an organisation may wish to dismiss an employee and the processes to follow to ensure this is done fairly.

Who Would Benefit from the Course?

The Human Resources Diploma Course is aimed at beginners and those who have some knowledge or experience of human resource management but require a refresher course to consolidate and update their knowledge.

Successful completion of the course provides a good grounding prior to starting the professional pathway through the Chartered Institute of Personnel and Development, the UK’s professional body for human resource practitioners.


This course is certified by the IANLPC (International Association of NLP & Coaching) and the IAHT (International Alliance of Holistic Therapists), both of which are internationally recognised organisations. The IAHT certify personal development, health, fitness and nutrition courses. The IANLPC is a global support network for NLP Professionals and coaches, including the fields of Life Coaching, Hypnotherapy Business Coaching, Leadership, Nutritional, CBT, Personal Development and Holistic Therapy.

Course Syllabus

Module 1: Introduction

  • Learning outcomes
  • How this course is organised
  • How to study this course
    • Maximising your study time
    • Using mind-maps
  • How this course is organised

Module 2: What is Human Resource Management?

  • What is Human Resource Management?
    • About human capital
  • A brief history of HRM in the UK
  • HRM: Key functions and responsibilities
  • Core skills
  • Models of HR within organisations
  • Module 2: Assessment Questions

Module 3: Organisational Development

  • What is organisational development?
  • Management of change
    • Why organisations change
    • PESTLE Factors
    • Change management methodologies
    • Analysing drivers for change
  • Change Models
    • Kurt Lewin's Change Model
    • Deming Model: Plan Do Check Act
    • Kotter's Change Model: Eight Step Process
    • Appreciative Inquiry
  • Module 3: Assessment Questions

Module 4: Learning and Development

  • The Learning Organisation
    • The benefits of becoming a learning organisation
  • Making the case for learning
  • The Learning and Development Strategy
  • How to create a learning and development strategy
  • The Learning and Development cycle
  • The Learning Process
  • The training cycle in practice: example
  • Training needs analysis
  • Training Design
  • Learning Transfer
  • Evaluation of Learning
  • Module 4: Assessment Questions

Module 5: Employee Engagement

  • What is employee engagement?
  • The benefits of employee engagement
  • What drives employee engagement?
    • Theories of motivation
    • A history of motivation theory
    • The psychological contract
  • Module 5: Assessment Questions

Module 6: Performance Management

  • What is performance management?
  • Main tools for performance management
    • Performance appraisal
    • Learning and development
    • Objectives and performance standards
    • Measurement
    • Pay
  • Module 6: Assessment Questions

Module 7: Corporate Social Responsibility

  • Module 7: Assessment Questions

Module 8: Equality and Diversity

  • Bias
  • The Equality Act 2010
    • What does the EA 2010 cover?
    • About Discrimination
    • About Diversity
  • Module 8: Assessment Questions

Module 9: Recruitment and Selection

  • What is recruitment?
  • The stages of recruitment
    • Defining the role
    • Attracting applications
    • The selection process
    • Induction
  • Module 9: Assessment Questions

Module 10: Contracts of employment

  • What is a contract of employment?
  • Types of contract
  • Varying the contract of employment
  • Module 10: Assessment Questions

Module 11: Staff Turnover and Retention

  • Turnover
  • Staff retention
    • Why do people leave? Why do people stay on?
  • Improving staff retention
  • Module 11: Assessment Questions

Module 12: Disciplinary procedures and dismissal

  • Dismissal
    • Wrongful dismissal
    • Unfair dismissal
    • Poor performance and misconduct
  • Disciplinary Procedures: The minimum
    • Gross Misconduct
    • Stages
    • Constructive dismissal
  • Redundancy
    • Managing redundancy
    • Grievances
  • Module 12 : Assessment Questions


  • Job Description template 1
  • Job description template 2
  • Person Specification Template
  • Example of an Equality Policy
  • Example of Equality and diversity monitoring form
  • Outline of a recruitment checklist
  • Example of a Written Statement of Terms and Conditions of Employment
  • Assessment Centres
  • Guide to completing a Personal Development Plan
  • Personal Development Plan: Template
  • Example of Performance Standards for a receptionist


  • Module 2: What is HRM?
  • Module 3: Organisational Development
  • Module 4:Learning and Development
  • Module 5: Employee Engagement
  • Module 6: Performance Management
  • Module 7: Corporate Social Responsibility
  • Module 8: Equality and Diversity
  • Module 9: Recruitment and Selection
  • Module 10: Contracts of Employment
  • Module 11: Staff turnover and retention
  • Module 12: Disciplinary, redundancy and dismissal

Our courses include comprehensive support, should you require any assistance. You can contact our friendly course advisers by telephone or by email.

Contact Details

Continued Learning

All course delegates are welcome to attend our regular, ongoing learning and inspirational events. We also hold regular inspirational events in Manchester and London for all students studying any of our courses. The events are a great way to watch live demonstrations of different techniques, learn new skills, have a practice with other students and to meet your tutors. Once you've signed up for any of our courses you will receive details of our different monthly events via email. If you cannot attend our events you can watch a live streaming of the event on our tv channel.

All courses can be paid for using our secure online payment system or via paypal. 


If you would prefer to pay via bacs payment or via cheque please email us at or call us on 0800 955 6808 for more assistance.


All of the online course materials are emailed over to you as e-documents, if you would prefer a hard copy of the course materials to be posted out to you please select this when checking out.